As internet platforms provide more opportunities for people around the world to connect, they have also provided a forum for groups to spread hate, fear and abusive behavior.
Change the Terms first called for the reduction of hateful activities online following the deadly neo-Nazi march in Charlottesville in 2017. Yet some technology companies and social-media platforms remain hotbeds of hate and disinformation.
This is not hyperbole: The insurrection on the U.S. Capitol on Jan. 6, 2021, was organized with the use of major social-media platforms including Facebook, Twitter and YouTube. In fact, the algorithms these companies use to maximize their profits foster the spread of online hate and disinformation.
Some tech companies have made steps in the right direction to reduce hateful activities online, but much more work needs to be done.
The Change the Terms coalition works with experts on terrorism, human rights and technology around the world to gather insights on how hateful and harmful activities operate online and how they can be stopped.
These conversations shaped our recommended corporate policies and terms of service, which are designed to ensure that social-media platforms, payment-service providers and other internet-based services are not places where hateful activities and extremism can grow.
This is why we must change the terms.
Hateful activities are those that incite or engage in violence, intimidation, harassment, threats, or defamation targeting an individual or group based on their actual or perceived race, color, religion, national origin, ethnicity, immigration status, gender, gender identity, sexual orientation, or disability.
Read the FAQsJust as the internet has created immense positive value by connecting people and creating new communities, it has also given new tools to those who want to threaten, harass, intimidate, defame, or even violently attack people different from themselves.
Change the Terms has developed model corporate policies to help internet companies stop hate and extremism online and ensure that they do more to protect people of color, women, LGBTQIA people, religious minorities and other marginalized communities. We are made up of civil-rights, anti-hate and open-internet organizations.
About the coalition
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